Office of Constituent Services
55 Trinity Avenue
Atlanta, Georgia 30303
(404) 330-6023
Fax (404) 658-7088

Mission Statement
The Mayor's Office of Constituent Services (OCS) provides a direct linkage between the residents of Atlanta and the Mayor's Office in an effort to make Atlanta a cleaner, safer city; provide quality customer service in a cost efficient manner and foster good community relations.

The Office of Constituent Services acts as the Mayor's representatives to the community at large to ensure that residents are receiving city services in a cost efficient and timely manner.  OCS addresses residents concerns and complaints by collaborating with city agencies and offer an avenue for residents to voice their concerns and suggestions on improvements of city services.  Additionally, OCS provides information on a variety of issues and makes appropriate referrals to other government entities, human services programs, etc.

By working with residents and community organizations proactive methods are developed to resolve community issues and crisis situations.  Staff attends community meetings to keep residents informed of city services and works to resolve any issues that they maybe facing.

The Office of Constituents Services networks with social services agencies, communities, businesses and religious organizations to promote cooperation, creative initiatives and involvement with the city.  OCS supports and advocates for a higher quality of life for all residents of the City of Atlanta.

Function

		Collaborates with citizens and community organizations to provide information to residents on city services and to quickly address community issues and concerns
		Interfaces with city agencies to facilitate complaint resolution in a timely and efficient manner
		Develops community outreach projects to enhance the lives of the citizens of Atlanta
		Provides community crisis intervention

Services

	Quality Care Center	(404) 330-6026
	Assist citizens with concerns and complaints relative to city services. The Action Center interfaces with city agencies to facilitate resolution for citizens in a timely and efficient manner. Provides various information and makes appropriate referrals.

 

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